By using this Cartesio Mat, you acknowledge and accept these terms and conditions. If you do not agree to these terms and conditions, please do not use the Cartesio Mat and return it unused to the seller.
Identity of the seller
Cartesio BV
Millegemweg 34 bus 2
2531 Vremde
Belgium
Account number: BE63 3632 4359 2908
VAT number: 1010.053.773
Disclaimer
The user of the Cartesio Mat is expected to read the information below carefully:
1. Use at your own risk: Use of the Cartesio Mat is entirely at your own risk. The manufacturer and seller are not liable for any damage or injury that may result from the use of this mat.
2. Health and Safety: Always consult a physician or health professional before beginning any new exercise routine, especially if you have a pre-existing health condition. Be sure to use proper techniques to avoid injury.
3. Maintenance and Care: Follow the maintenance instructions to maintain the condition and durability of the Cartesio Mat. Improper care can shorten the life of the mat and reduce its performance.
4. Environment and storage: Store the Cartesio Mat in a dry place, away from direct sunlight and extreme temperatures. Exposure to adverse conditions may damage the material.
5. Operating Manual: Always read and follow the operating manual.
Warranty
At Cartesio, we stand by the quality of our products and offer a 1-year warranty on all our mats. This warranty covers manufacturing defects and material defects that occur under normal use. The warranty period starts from the date of purchase, as stated on your receipt.
What is covered by the warranty
- Manufacturing defects
- Material defects
What is not covered by the warranty
- Wear and tear due to normal use
- Damage caused by improper use, such as exposure to extreme temperatures or sharp objects or grease
- Damage due to accidents, abuse or negligence
- Discoloration due to exposure to direct sunlight
- Use of polishing products
Complaint Procedure
Complaint Procedure: If you do have a complaint about our products or services, please contact our customer service department. We take your complaint seriously and will do our best to resolve it to your satisfaction.
How to submit
1.Contacting us: Send an e-mail to requests@cartesiomat.com or call +32 472 32 24 16.
2.Providing information: Provide a clear description of the problem, include pictures of the defects, and include your proof of purchase and order number.
3.Review: Our customer service team will review your complaint and get back to you within 5 working days.
4.Solution: If your complaint is justified, we will offer an appropriate solution, such as replacement or refund.
Return of products
If you need to return the product, we will provide you with return instructions and a return label. We will refund shipping costs for returns within the warranty period.
Complaints to the Dispute Commission
If we cannot work it out together, you can submit your dispute to the Home Shopping Dispute Commission or another recognized dispute commission via the European ODR Platform(http://ec.europa.eu/consumers/odr/).
We appreciate your trust in Cartesio and do our best to provide you with excellent customer service. Your satisfaction is our priority.
